---
title: Technical Support for PS-M250 Stencil Printer | Purple Stencil
description: Install print driver, download unstallation guide, and get questions answered about the Purple Stencil M250 tattoo stencil printer & scanner.
---

![PurpleStencil-white-logo](https://www.purplestencil.com/hs-fs/hubfs/PurpleStencil-white-logo.webp?width=388&height=70&name=PurpleStencil-white-logo.webp)

# PS-M250 Product Installation and Support   

![PS-M250 with cartridge](https://www.purplestencil.com/hs-fs/hubfs/PS-M250%20with%20cartridge.webp?width=1030&height=1030&name=PS-M250%20with%20cartridge.webp)

## Download PS-M250  Installation Guide  

The PS-M250 is compatible with a wide range of operating systems, including most versions of Windows and macOS. 

[Download Installation Guide](https://www.purplestencil.com/hubfs/PS-M250%20User%20Guide%20Download.pdf?hsLang=en)

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### Ready to get started?

## **Learn how to transform printed designs into stencils **

This video will show you step-by-step how to turn a printed design into a stencil with the PS-M250 stencil printer & scanner. The set up for the PS-M250 is [generally the same as the PS-M200. ](https://www.youtube.com/watch?v=KwKrAdI8gQQ)

If you're using a Mac, you will likely not need to install any print drivers. If you don't see the PS-M250 as an option after connecting to WiFi, visit the page below to troubleshoot. 

[ Troubleshoot Mac installation ](https://support.hp.com/ie-en/document/ish_1994828-1994872-16) [** Download driver for Windows ](https://support.hp.com/ie-en/document/ish_1994828-1994872-16)

## FAQ's: Purple Stencil PS-M250

 

Q: Can I use any brand of stencil paper?    
A: The stencil paper should be inkjet stencil paper. If it is not, the transfer may not take.

**Q: **Is there a way to make the stencil print heavier?   
**A: **Go into settings on the driver and increase the print quality setting.

**Q: **The printer keeps grabbing multiple sheets.   
**A: **Load one sheet at a time or change the print quality. 

**Q: **What can I do to reduce smearing?  
**A: **Try to clean the white roller inside the printer. Clean this with a cotton swab and Isopropyl Alcohol. **Do NOT soak the roller.  **

**Q: **Can I use any brand of stencil ink?  ** **  
**A: **We advise only using Purple Stencil ink cartridges once the printer is set up.  

**Q: **Can I use any brand of stencil transfer gel? ** **  
**A:** It is strongly recommended that you use a transfer gel with a thicker consistency so transfers and stencil paper lay down easily.

**Q: **Do I need WiFI to print wirelessly?  ** **  
**A: **No network, no problem. Easily print form your laptop or mobile devices by setting up WiFi Direct. 

**Q: **How do I flip printed images when I put them through the scanner?  
**A:** Through the HP app, you can flip images by taking a photo before sending it through the scanner. Once you flip it in the app, the stencil will print the correct direction.

**Q: **Does the PS-M250 have direct printing functionality or is it just a scanner?   
**A: **The PS-M250 has direct printing functionality. The scanning function is an added feature, but the machine can be used either way with no extra equipment needed. 

**Q: **Does the PS-M250 need different ink cartridges than the PS-M200?   
**A:** No. The PS-M250 uses the same ink cartridge 62XL ink cartridge system as the PS-M200, so you can easily swap or refill without hassle. 

 

 

 

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